The terms and conditions outlined below are very important in enabling you to have the safety and peace of mind to place orders and trade with Pink Sky Trading Ltd via the www.lemonpavilion.co.uk website. 

All orders placed through this website shall be liable to adherence to the following terms and conditions.

A number of products on our website are delivered flat-packed for self-assembly, if you are unsure, please check prior to ordering.  Please note that we reserve the right to alter product specifications without notice, if deemed necessary or to improve performance.

Returns & Refund Policy

Our returns policy means that you can return an item within 28 days of when you purchased or received it.  Notification to Pink Sky Trading Ltd must be made in writing via e-mail to sales@lemonpavilion.co.uk and fully outlining the relevant issue / cause for the requirement to return the said goods.

Goods must be unused / un-assembled and returned in their original packaging and condition - we will not accept returns of used / assembled or incorrectly packaged items.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace them in part or whole in accordance with your statutory rights.  Damaged or faulty goods must be reported to us within 24 hours of receipt of the goods.

The customer is liable for the cost of return of goods and/or any failed delivery/return costs incurred by us with third party couriers.

These conditions do not affect your statutory rights.

Please Note:

If the customer wishes to return items that are as a result of change of mind, goods must be returned in original packaging and of pristine condition to receive a refund and the customer is liable for the cost of return.

Pink Sky Trading Ltd will make a pre-advised charge for the collection of goods from your premises.

Your statutory rights are not affected by any of the Terms & Conditions outlined above.

MADE TO ORDER GOODS

Please note that where goods are personalised, customised, special order, bespoke, made to measure or made to order, you (buyer) have a right to cancel the order only until we, or our supplier, begin work on the order. Since work may begin immediately, it is important that you are happy with the details of your order at the outset.  These products cannot be returned.  Should any fault be found on a made to order product, we will repair or replace parts as required as these goods are non-returnable.

Cancellations

The United Kingdom’s Consumer Protection Regulations allow you to cancel your contract within 14 working days from our receipt of your order to receive a full refund of any payments made to Pink Sky Trading Ltd. However, if the goods have already been despatched to a carrier and are already in transit, you would be liable for the cost of the return of the goods to us.

If you wish to cancel your order, prior to it being despatched, you must be send an email to us at sales@lemonpavilion.co.uk quoting the reason for requesting to cancel the order, together with the order reference number and your name and address.  Please be aware that it may not be possible to cancel your order if it has been shipped or if it is a made to order product and that no order can be considered cancelled until we have provided confirmation of the cancellation to you by email.

Delivery

UK deliveries of the products shown on our website are carried out by independent companies/carriers. Therefore, although we can offer a guidance and communication to these supplier/carriers, specific days and times are outside of our control and delays, although rare, are sometimes unavoidable.

Please note that your order may be delayed if the item is not in stock, but we will advise you should this be the case.

Goods will be sent to the address given by you in your order.  In the event of a failed delivery due to the customer supplying incorrect delivery information or being unavailable to receive the delivery, any failed delivery charges incurred by us will be passed onto the customer.

Our delivery charges vary depending on which product is ordered and generally delivery prices quoted are for UK Mainland only and some areas incur a delivery surcharge. These may/may not include the Channel Islands, Northern Ireland, Isle of Mann, Scilly Isles, Isle of Wight, Scottish Highlands & Islands. 

The Republic of Ireland – We do offer a delivery service to The Republic of Ireland for most products. However, a delivery surcharge will be made for each order delivered and the value of this surcharge will vary depending upon the order in question.

All Other Overseas Countries – We will always attempt to accommodate any customer requirement. For all countries outside of the UK and Ireland, please contact us.

If you are unsure, you can contact us either via telephone 01293 691122 or e-mail at orders@lemonpavilion.co.uk and we will confirm the delivery price before you order.

Order Processing

Every aspect of the contractual agreement entered into as a direct result of the placing and processing of orders via this website shall be governed by UK law.

All prices quoted on this website are inclusive of all relevant sales taxes.

Overseas Purchases - This web site only has facility for United Kingdom (£) GBP sales. We will make every effort to accommodate any enquiry from overseas, but overseas prospective purchasers should always contact us for details at orders@lemonpavilion.co.uk  prior to engaging further in the purchasing process and products ordered for overseas deliveries should not be made via our website. Please telephone us to order. 

Termination of Contract

We reserve the right to terminate this Agreement and to suspend or terminate access to our website immediately and without notice if:-

Any payments due to us are not made at the designated time that these payments are required.

The terms of the contract as laid down within this section are breached.

Requested information required (within a designated time) to enable us to determine the validity and accuracy of both identities is not forthcoming, along with any further subsequent information required by ourselves.

We suspect engagement in fraudulent and / or illegal activity through use of our website.

General Overview

By purchasing goods via this site, you are entering directly into a contract with , Pink Sky Trading Ltd.

Only persons of eighteen years and older may purchase goods via this site.

By placing an order via this website, you undertake that all details you provide to Pink Sky Trading Ltd for the purpose of are correct. You are also undertaking that the credit or debit card that you are using is your own and that there are sufficient funds to cover the cost of the purchases made. 

It is your responsibility to inform Pink Sky Trading Ltd of any changes to the information that you have provided whilst placing your order as soon as possible.

Pink Sky Trading Ltd may amend these terms from time to time, and place the new version on the website. However, this will not affect existing orders which will be honoured. 

If you have any questions regarding these business terms please do not hesitate to contact us.

Please send all enquiries by email.

Correspondence address:- Unit 1, Buttercup Farm, Buttercup Cottage, Horsham Road, Dorking, RH5 5RL

Pink Sky Trading Ltd - Company registration no. 10622695 (Registered in England & Wales)